Claritick answers the customer. Claritask gets the work done. Connect them once and a ticket becomes a real task, in the right project, with the right people, and every status, comment and file keeps flowing both ways on its own.
Included on every Claritask plan · no add-on fee · set up in minutes
They were never meant to be the same product, and they were never meant to be strangers either. Here is who does what, and where they meet.
The front door
Every customer request lands here as a ticket, with the full thread, the attachments, the priority and the promise you made about when it will be fixed.
The workshop
The ticket becomes a task in the project that actually owns it, with assignees, estimates, a board column, tracked hours and a budget it counts against.
Support keeps its inbox. Delivery keeps its board. The connection is what stops the same job being written down twice.
Six steps, and only the first one is setup. Click a step to jump to it, or let it play.
No mystery sync. This is the whole list of what one platform tells the other.
Support and delivery rarely use the same words. Map them once per project and both sides keep speaking their own language.
Connect statuses · Website
Every non-completion column in the project gets a row. Pick a ticket status, or leave it blank.
The task still posts its note on the ticket, so support can see the work is moving, but the ticket status stays exactly where your support team put it.
Any column whose name contains "prod" is wired to the Need Confirmation status and can't be changed. Shipped is not the same as accepted, and the customer gets the last word.
Closing a ticket is a support decision, so it is deliberately missing from the dropdown. Delivery can take a ticket all the way to Need Confirmation and no further.
A support-heavy project can mirror every step. An internal project can post notes and nothing else. Same workspace, different noise levels.
One switch, per task. Flip it on and the ticket's attachments appear on the task. Flip it off and the synced copies are cleaned up, your own uploads are never touched.
Anything the customer adds later shows up on the task too, for as long as the switch stays on. No one has to go back and re-download it.
Only the files that came from the ticket are removed. The design mockup your teammate uploaded to the task stays right where it is.
Files carry a "from ticket" badge on the task, so nobody wonders whether a log came from the customer or from your own QA run.
Attachments on the Claritask task
The switch above is live, try it.
Every step of the loop announces itself, in the app, on your phone, and in your inbox, always with a link straight to the thing that changed.
Claritask notifications
live
Followers of a task get every ticket event on it. Mute a task and the noise stops, the sync doesn't.
Hi Sara, the customer ticket behind one of your tasks just changed status.
You are receiving this because you follow this task. Manage your notification preferences in your Claritask profile.
Open any linked task and the customer's ticket is right there, one click away, with its own controls.
Customers on Safari 17 can't complete the payment step. Console shows a blocked third-party cookie on the payment iframe. Reported by Acme Co. with a log and a screenshot attached.
Claritick: ticket status changed from Open to In Progress.
Reproduced. It's the cookie policy on the iframe, patch going up this afternoon.
Unlink at any time. The task, its comments and its logged hours all stay, only the connection goes away.
The same ticket, followed from the customer's first email to the moment it's closed.
"Checkout fails on Safari." Claritick opens ticket #4821, attaches her console log and screenshot, and flags it High priority against Acme's SLA.
Two minutes of triage, then one dialog: Product Team → Website → due Friday. A task is created in Claritask with the ticket text, the due date and both attachments already on it.
Push on their phones, a card in their notification tray, and an email each, all pointing at the same task. Neither of them has a Claritick login, and neither of them needs one.
To Do → In Progress. Claritask posts a note on the ticket naming the task, both statuses and Sara, and the mapping flips the ticket to In Progress. Support sees the customer is being handled without asking anyone.
Because the column name contains "prod", the ticket is automatically set to Need Confirmation, and support emails Maria to verify. 4:05 of tracked time is already sitting on Acme's budget.
The linked task moves itself into the completion column and a closing note lands on its timeline. Nobody in engineering had to remember to tick it off.
Total handovers where something could have been lost: zero.
A connection you can inspect, narrow, and pull apart, without losing a single hour of work.
Each request between the platforms carries a shared secret key. An unsigned call is rejected outright, no matter where it came from.
The connection unlocks exactly the company it was issued for. Workspaces, projects and tasks outside it are invisible to the integration.
Drop the link on a single task, on a single ticket, or disconnect the whole company. Everything you built in Claritask stays untouched.
System comments, timeline entries and the Claritick system user make it obvious what the integration did, when, and to which task.
Client requests arrive as tickets, land as tasks on the right retainer project, and the hours you log against them count straight into that client's budget.
Bug reports become sprint items with estimates, and support can see exactly which sprint a customer's problem is sitting in, without a standup invite.
Staff raise tickets, IT plans the real work on a board, and the requester still gets their answer on the ticket they opened.
If someone on your team currently copies a ticket into a task by hand every morning, that job disappears the day you connect the two.
We've Got Answers.
No. Claritask is complete on its own. Claritick is a separate ticketing platform from the same family, and the integration is there for teams that run customer support and delivery side by side. Turn it on only if you use both.
An owner starts the connection from Claritick with the email that owns both accounts. We email that address the list of Claritask companies it can manage, you pick the right one, and a signed connection key is issued for that company. Nothing syncs until that key exists, and you can revoke it at any time.
No. A ticket can create one task or be linked to several existing tasks across different projects, and a single task can be worked on by your whole team while the ticket stays the customer-facing record. Status notes and file syncs reach every linked task.
They stay exactly where they are. Unlinking removes the connection between a task and its ticket, not the task, its comments, its logged hours, or its history. Files that were synced from the ticket are cleaned up so you are not left with orphan copies.
Not by accident, and that is the point. If the linked ticket is still open, Claritask blocks the manual "mark complete" and tells you why. Close or resolve the ticket, and the linked tasks move to Done on their own.
Not at all. Claritask is free forever for up to 2 users, and scales from a two-person studio to companies running many workspaces and teams, you only ever pay $3/month per user.
For $7 you get 7 days of full access plus real onboarding help from our team via email, phone, and video. The $7 is credited toward your first month, and you can cancel before the trial ends, no questions asked.
Yes. Roles like Admin, Staff, and Client control exactly what each person sees. Clients get visibility into their own projects and budgets, nothing else.
For most teams, yes. Time is tracked directly on tasks, rolled into timesheets by person, task, category, or day, and exported to PDF or Excel, no separate tracker needed.
Deleted tasks, lists, projects, and files go to the Trash, where they can be recovered for 30 days before being permanently removed.
Yes. Claritask works as a progressive web app and has a mobile app with push notifications for assignments, mentions, due dates, and more.
Yes. There are no long-term contracts. Billing is pro-rated per user, and you can cancel on your own from your company settings at any time.
Start free with 2 users. Connect Claritick whenever you're ready, it's included on every plan.
